Terms of Service

Last updated: March 2025

1. Introduction and identity of the trader

These Terms of Service (“Terms”) govern your use of the website zephyroxdhor.world and any orders you place for products offered on it. The website is operated by:

In these Terms, “we”, “us” and “our” refer to Zephyroxdhor. “You” and “your” refer to the visitor or customer. By accessing or using our website or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or place an order.

2. Applicable law and language

These Terms are governed by the laws of the Netherlands. Any disputes shall be submitted to the competent courts of the Netherlands. We offer our website and these Terms in English. In case of conflict between a translated version and the English version, the English version shall prevail to the extent permitted by law. As a consumer in the European Union, you also benefit from any mandatory consumer protection rules of your country of residence.

3. Use of the website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site. You must not:

• Use the website in any way that is unlawful, fraudulent or harmful.
• Introduce viruses, malware or other harmful code.
• Attempt to gain unauthorised access to our systems, other users’ accounts or any data not intended for you.
• Scrape, harvest or use automated means to collect data from the website without our prior consent.
• Impersonate any person or entity or misrepresent your affiliation.

We reserve the right to suspend or terminate access to the website for anyone who we reasonably believe has breached these Terms or applicable law.

4. Products and information

We offer herbal supplements and related products, including “Vasothera”, on this website. Product descriptions, images and prices are provided in good faith. We strive to keep information accurate and up to date but do not warrant that product descriptions, imagery or other content are error-free, complete or current. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event that a product is listed at an incorrect price due to an error, we may cancel or refuse orders placed at that price and will inform you accordingly.

Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease. You should always read the product label and follow the instructions for use. If you have a medical condition or are taking other medication, consult your doctor before use.

5. Orders and contract formation

When you submit an order through our website, you are making an offer to purchase the product(s) on these Terms. We will send you an order confirmation (e.g. by email) once we have received your order. A contract between you and us is formed when we accept your order, which we may do by sending the confirmation or by dispatching the product. We are not obliged to accept every order; we may refuse or cancel an order (e.g. due to stock shortage, pricing error, suspected fraud or breach of these Terms). If we cancel an order after payment has been taken, we will refund you in full.

You are responsible for ensuring that the details you provide (name, address, email, phone if applicable) are correct and complete. We will not be liable for failed delivery or communication due to incorrect details provided by you.

6. Price, payment and currency

Prices displayed on the website are in euros (€) and include VAT where applicable, unless otherwise stated. They do not include delivery charges unless indicated (e.g. “free shipping” above a certain order value). Delivery costs will be shown before you confirm the order. We accept the payment methods indicated on the website (e.g. credit card, PayPal, or other methods). Payment is due at the time of order unless we have agreed otherwise in writing. You must provide valid payment details; we reserve the right to verify payment and to refuse orders if payment cannot be verified.

All transactions are processed in a secure manner. We do not store full credit card numbers on our servers; payment data is handled by our payment service providers in accordance with their policies and applicable regulations.

7. Delivery and risk

We will deliver the products to the address you provide within the timeframe indicated on the website or in the order confirmation (typically within a stated number of working days after acceptance of the order). Delivery times are estimates and are not guaranteed; we are not liable for delays caused by carriers or force majeure. Risk of loss and title to the products pass to you upon delivery to the carrier or, if you collect, upon collection. If delivery fails due to incorrect address or your unavailability, you may be responsible for additional costs; we will try to agree these with you in advance where possible.

8. Right of withdrawal and returns

If you are a consumer in the European Union, you have a legal right to withdraw from the contract within 14 days without giving a reason. The withdrawal period expires 14 days after the day on which you (or a third party you designate) take physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by email or post). You may use the model withdrawal form available on the European Commission’s website. We will send you an acknowledgment of receipt. To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period has expired. For full details on how to return products, refunds and any exceptions (e.g. sealed goods that are not suitable for return for health reasons), please see our Return Policy.

9. Warranty and liability

We warrant that the products will conform to their description and will be of satisfactory quality at the time of delivery. Your statutory rights as a consumer (including the right to have goods repaired or replaced, or to a price reduction or refund in case of non-conformity) are not affected. Any warranty we give is in addition to, and does not replace, your legal rights.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Subject to that, we shall not be liable for any indirect, consequential or special loss, or for loss of profit, revenue, data or business opportunity arising from your use of the website or from the supply or use of products, and our total liability to you in connection with any order or these Terms shall not exceed the amount you paid for the relevant products. These limitations apply to the fullest extent permitted by law.

10. Intellectual property

All content on this website (text, graphics, logos, images, layout and software) is owned by us or our licensors and is protected by copyright, trade mark and other intellectual property laws. You may view and print pages for your personal, non-commercial use, but you may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.

11. Personal data and privacy

We process your personal data in accordance with our Privacy Policy and applicable data protection law, including the GDPR. By placing an order or using the website, you consent to such processing as described in the Privacy Policy. You can withdraw consent or exercise your rights as set out in the Privacy Policy.

12. Complaints and dispute resolution

If you have a complaint about our products or services, please contact us using the contact details in section 1. We will try to resolve the matter as quickly as possible. If you are a consumer in the EU, you may also use the European Commission’s online dispute resolution platform: ec.europa.eu/consumers/odr. We are not obliged to participate in alternative dispute resolution but may do so voluntarily.

13. General

If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not waive that right or provision. We may assign our rights and obligations under these Terms to another entity; you may not assign without our consent. These Terms (together with our Privacy Policy, Cookie Policy and Return Policy, where referred to) constitute the entire agreement between you and us regarding the website and orders placed through it.

14. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date at the top will be revised when we make changes. We encourage you to review this page periodically. Changes will apply to orders placed after the updated Terms are published. If you do not agree to the updated Terms, you should not place further orders. Your continued use of the website or placement of orders after the publication of changes constitutes acceptance of the updated Terms.

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